Swansea, SA7 9FH, United Kingdom, Permanent Full-Time

About Us

Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff.

It’s an exciting time to join us, as we’ve ambitious plans to expand and innovate. We’re passionate about delivering an outstanding customer experience and creating a workplace where people thrive.

The Role

This is a role for someone who loves solving problems, getting things done, and helping riders enjoy their cycling hobby. You'll support customers with delivery queries, returns, refunds, exchanges, payment questions, and order amendments before dispatch.

You’ll manage your own cases across phone, live chat, email and social media, working with courier partners and internal teams to ensure customers receive clear communication and quick resolutions.

What a Day Looks Like

• Support customers via telephone, live chat, email, and social media.
• Track deliveries and liaise with courier partners for redirections and returns.
• Process cancellations, refunds, exchanges, and account/payment queries.
• Log and manage cases accurately within internal systems.
• Coordinate with warehouse, bike experts, aftersales and finance teams to resolve issues.
• Provide helpful product advice, care tips, and explain customer rights clearly.

Experience Required

• 1+ year experience in an office or contact-centre environment (essential).
• Experience in a regulated environment (financial services, utilities, insurance etc.) – preferred.
• Cycling industry experience or genuine passion for cycling – advantageous.

Skills & Attributes

• Excellent verbal and written communication skills.
• Strong attention to detail and organisational ability.
• Ability to prioritise and manage workload independently.
• Customer-first, solution-focused mindset.
• Empathy and active listening skills.

Work Pattern

Shift work mainly Monday to Friday with some weekends.
Hybrid working – minimum 2 days per week based in Swansea (SA7 9FH).

Salary & Benefits

• Competitive Salary: £25,605 per annum.
• Hybrid Working.
• Trade Price Discount on bikes, parts, and accessories (plus VAT).
• 33 days holiday (increasing with service).
• Up to 50% off Halfords garage bills and retail discounts.
• Cycle to Work Scheme.
• Share Save Scheme (20% discount on shares).
• 24/7 GP Access (364 days per year).
• Health Cash Plan, Pension, Life Assurance & Company Sick Pay.

Closing Date: 27th February 2026 (we reserve the right to close early if high volumes are received).

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities.

Llansamlet, Swansea, SA7 9FH, United Kingdom, Permanent Full-Time

Join the Tredz Team – Bike Mechanic Wanted!

Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff.

It’s an exciting time to join us, as we’ve ambitious plans to expand and innovate. We’re passionate about delivering an outstanding customer experience and creating a workplace where people thrive.

We are looking for a skilled and customer‑focused Bike Mechanic to join our retail team. In this role, you will be responsible for diagnosing, repairing, and maintaining a wide range of bicycles, ensuring every customer leaves with a safe, well‑tuned, and enjoyable ride. You’ll support the retail floor by offering product advice and delivering excellent customer service.

This role will be 5 shifts a week which will include a day on the weekend (your rota will be provided to you in advance).

Key Responsibilities

Workshop & Repairs

• Perform routine maintenance, tune-ups, and safety checks on all types of bikes (road, mountain, hybrid, electric, kids’ bikes, etc.).
• Diagnose mechanical and technical issues and complete repairs efficiently and to a high standard.
• Assemble new bicycles to manufacturer specifications.
• Conduct pre-delivery inspections of new bikes.
• Maintain an organised, clean, and safe workshop environment.

Customer Service

• Engage with customers to understand their needs and recommend appropriate repairs, services, and products.
• Provide clear explanations of work required, costs, and timescales.
• Excellent communication and interpersonal skills.
• Offer advice on maintenance, accessories, and parts to improve the customer’s riding experience.
• Proactively communicating with customer regarding status of repairs, required parts, expected complete times and any other information relevant to the workshop process.

Stock & Equipment

• Manage and organise workshop tools, ensuring they are well-maintained.
• Monitor stock levels of parts and consumables and report replenishment needs.
• Fit and install components, accessories, and upgrades as requested by customers.

Retail Support

• Assist on the sales floor when required to provide product knowledge and support customers in choosing the right bike or accessories.

Skills & Experience

Essential

• Proven experience as a Bike Mechanic or similar hands‑on mechanical role.
• Strong knowledge of bike components, repairs, and assembly.
• Ability to diagnose and solve mechanical problems effectively.
• Excellent customer service and communication skills.
• Strong attention to detail and commitment to quality workmanship.

Desirable

• Experience working with electric bikes (diagnosis, battery systems, motor assistance components).
• Professional certifications (e.g., Cytech Level 1/2 or equivalent).
• Retail or customer‑facing experience.

Personal Qualities

• Passionate about cycling and delivering exceptional service.
• Reliable, self‑motivated, and able to work independently and as part of a team.
• Calm under pressure with good time‑management skills.
• Positive attitude and willingness to learn new skills.

What you’ll get (subject to eligibility):

• Competitive Salary: £28,143.00 per annum (Grade T-E)
• Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT). An amazing perk for anyone who’s passionate about cycling.
• Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
• Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
• 33 days holiday (increasing to 38 days with length of service)
• Up to 50% off Halfords garage bills and discounts across Halfords retail stores
• Discounts on everything from groceries to restaurants, shopping, and insurance
• Family & Friends Discounts
• Family & Friends Discounts
• Cycle to Work Scheme
• Financial Planning Support
• 24/7 GP Access, 364 days a year
• Share Save Scheme with 20% discount on shares
• Health Cash Plan
• Company Sick Pay, Pension and Life Assurance

Benefits:

• Additional leave
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme
• Store discount

Application question(s):

• Are you Cytech trained (or equivalent) ?

Closing Date: Monday 9th March 2026 (please be aware we reserve the right to close the advert early should we receive a high number of applicants).

At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Work Location: In person – Llansamlet, Swansea