Swansea - United Kingdom | Permanent, Full-time

About Us

Tredz is one of the UK’s leading online cycling specialists, supporting riders nationwide with everything they need to get moving. From our Swansea base, we run a Contact Centre, Support Centre, and distribution hub, plus specialist stores in Swansea and Cardiff.

It’s an exciting time to join us, as we’ve ambitious plans to expand and innovate. We’re passionate about delivering an outstanding customer experience and creating a workplace where people thrive.

Purpose of the Role

The Distribution Centre (DC) and Logistics Manager is responsible for leading all aspects of DC performance and is accountable for driving operational efficiency, fostering a high-performing culture, and ensuring safe, cost-effective, and customer-focused operations.

This role leads continuous improvement initiatives, optimises resources to meet throughput and budget targets, develops leadership capability, and builds strong partnerships internally and externally including with courier providers to deliver outstanding service and performance. The role balances longer term planning with hands-on leadership to deliver consistent service and team engagement, embedding Tredz’ values and performance standards into everyday practice.

Reporting into the Head of Finance & Operations, this role ensures operational scalability, colleague engagement, and continuous improvement initiatives that support Tredz’ strategic growth ambitions.

Key Responsibilities:

Operational Leadership

• Lead and optimise daily operations across the warehouse and workshop teams, ensuring consistent achievement of key service levels and productivity targets.
• Accountable for all inbound and outbound processes, ensuring order accuracy, on-time despatch, and minimal customer-impacting errors.
• Deliver against agreed KPIs and SLAs, including:
• Order Accuracy: 99.5%+
• On-Time Despatch: 98%+
• Inventory Accuracy: 99%+
• Alignment to budgeted resource and cost per unit
• Ensure all activities comply with health, safety, and environmental standards, leading by example to maintain a safety first culture.
• Accountable for accurate shift planning and resource optimisation in line with forecast demand and trading peaks.
• Ensure the warehouse and workshop shift patterns are set up to deliver the business’ growth ambition and desired customer proposition.

Continuous Improvement & Operational Excellence

• Champion a continuous improvement (CI) culture and empower colleagues to identify and deliver improvements.
• Regulated environment experience (e.g., financial services, insurance, banking, utilities) (preferred)
• Develop and maintain a CI transformation plan, focusing on throughput efficiency, process simplification and space optimisation.
• Use data and visual management tools to monitor performance and identify bottlenecks and implement process improvements.
• Lead structured problem-solving sessions, supporting teams to make evidence-based decisions.
• Collaborate with the Head of Finance & Operations to deliver operational projects and transformational initiatives to ensure the operations are aligned and set up to deliver the business’ growth ambitions.

Logistics & Planning

• Lead end-to-end coordination of inbound logistics, inventory management, and outbound fulfilment to ensure optimal stock flow
• Collaborate with the Buying and Merchandising teams to align stock availability with customer demand.
• Build and maintain a strong, collaborative partnership with courier providers, ensuring service performance and alignment with business goals.
• Support accurate forecasting and capacity planning to ensure operational readiness during key seasonal periods.

People Leadership & Culture Transformation

• Lead, coach, and develop a team of DC and Workshop leaders to deliver operational excellence and high engagement.
• Build leadership capability at every level, developing Team Leaders and Supervisors to take ownership of performance and standards.
• Embed a culture of real-time, constructive feedback that encourages learning and reinforces company values.
• Foster a values-led, inclusive culture, where colleagues feel safe, recognised, and accountable.
• Implement effective performance management, succession planning, and recognition frameworks, fostering a high performing culture.
• Promote cross-team collaboration, communication, and colleague involvement in problem-solving and decision-making.
• Partner with the People Team to deliver engagement and well-being initiatives, ensuring Tredz remains a great place to work.

Collaboration & Communication

• Work closely with Customer, E-commerce, Commercial and Finance teams to ensure the operation supports commercial goals and customer expectations.
• Act as the operational link between business strategy and execution, ensuring decisions are informed by frontline insight.
• Provide regular performance updates and improvement plans to the Head of Finance & Operations and key stakeholders.
• Contribute to wider business projects and continuous improvement forums.

Skills, Experience & Qualifications

Essential

• Proven experience leading large-scale distribution, warehouse, or logistics operations.
• Strong background in continuous improvement and operational change delivery.
• Demonstrated ability to manage operational KPIs, budgets, and performance improvement programmes.
• Exceptional leadership skills, capable of building engagement and accountability in fast-paced environments.
• Experience developing and motivating teams through effective communication, engagement, and leadership coaching.
• Data-driven mindset, with proficiency in using performance metrics and reporting tools to inform decision-making.
• Excellent communication, influencing, and stakeholder management skills.
• Solid understanding of Health & Safety management systems and compliance standards.
• Experience managing third-party logistics or courier partnerships.
• Proficient in warehouse management systems (WMS) and data-driven performance reporting.

Desirable

• Experience managing workshop, service, or technical repair operations.
• Familiarity with data visualisation tools (e.g., Power BI).
• Formal qualification in Lean, Six Sigma, or CI methodology.
• IOSH/NEBOSH certification or equivalent safety qualification.

Benefits

• Competitive Salary: £25,605 per annum.
• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking

Closing Date: Friday 27th February (we reserve the right to close the advert early should we receive a high number of applicants).

At Tredz, we believe cycling is for everyone, and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Job Types: Permanent, Full-time

Pay: £60,000 per year

Work Location: In Person at Kingsway, Swansea SA5 4DL